5 Easy Steps to Enhancing Your Security Guard Service
5 Easy Steps to Improving Your Security Guard Service
When property supervisors hire security guard companies they have a picture in your mind of exactly what their contract security force will look like, but too often what they get is not what they envisioned. What we have discovered is that most security guard companies are capable of supplying the service that property supervisors want, but too often do not due to a lack of continuing excellent control procedures.
Safety guard companies are unlike any seller that a home supervisor usually hires. If you hire a painter, you can see whether they are doing their jobs by looking at the walls. But when you hire a security guard business, how often can you see if the guard organization is doing their job which includes running background checks and drug screenings, providing great training to your guards, and efficiently tracking and supervising your guards. In the majority of cases they probably are, but it’s crucial to implement a system of verification and quality control to make sure that problems associated with the deficiency of doing these jobs do not start to happen.
In this guide we will discuss five (5) simple actions to improving your security guard service and achieving what you picture as your ideal gate house security guard.
Display Your Guards Qualifications
In most nations, guards have been mandated to have a predetermined level of training before they could start working as security guards. If your condition is among these states, make sure that your security guard organization is compliant.
If you are in a country where there are no state requirements for shield certificate, then inquire into the sort of training that is being supplied by your security provider and ask yourself does it look decent.
It is also the security guard company performing background and drug screenings on all of your defenses until they send them to your own property? If they are, they should be supplying you with verifications. If not, why?
Another excellent method to screen if the guard is a good fit for your house is to conduct a short”interview” to get a sense of the guard and also to explain your expectations. This first dialogue can tell you a good deal about what to expect from that shield and it provides you an opportunity to request another shield if you feel that it is essential.
Evaluate Guard Training
Though most security guard companies have a very comprehensive orientation that introduces every shield to the business itself, in many cases the guard’s orientation to his assigned property is not quite as complete. We predict the orientation to the assigned property”Site Specific Training”. Learn What your website specific training looks like:
• Can it happen at your premises?
• Just how long is each officer educated?
• Just how long can the security company double lender?
• How thoroughly are your article orders clarified?
Determine the answer to every one of these questions and be sure that they match what you believe is adequate. You should even think about sitting in on your security guard company’s orientation and your website specific training to get an understanding of what goes into preparing a shield to work at your premises.
Inspection Your Guard’s Supervision
Guard supervision is among the main factors of very good security guard service. When security companies deliver poor oversight, there is not enough emphasis placed on preventing mistakes, problems, and complaints. Deficiency of oversight also removes the opportunity for the guard to learn and better understand their duties. If the guards are not being supervised, they start to feel that their work is not significant and they start to see themselves as less of a part of the security group. When guards do not feel like part of your group it generally contributes to unacceptable practices like unprofessional behaviour, tardiness, and even theft.
Depending on the arrangement of your contract, on-site supervisors may not be included. If your contract does not demand onsite oversight, how can your security guard company remotely oversee its defenses? Outside of the normal security company field supervisor spot checks, the 2 methods of remote oversight that prove most effective are: Officer Check-Ins
In case your guards must make rounds of your premises, then a system for tracking them while on duty is essential. Officer Tour Tracking Systems offer a remote way of tracking the guards while they are in your premises. These tracking systems allow the security guard business to monitor the time and log the action of the guards while they are making rounds to various areas in your premises. Most Officer Tour Tracking Systems can create reports that enable the security guard company to quickly get an understanding of if the guard is making rounds. The property manager should also be provided with an updated version of these reports. Manufacturers of these systems comprise Deggy and Timekeeping Systems, Inc..
In addition to Officer Tour Tracking systems, we have discovered that using a system for guards to check in frequently with the security guard provider provides a method of earning sure that each guard is secure and alert. By having guards check-in frequently together with the security guard business, at least every 30 minutes, guards believe that their security is important and that being awake and attentive is also an significant part their job.
Inspect Your Favorite
After hours inspections of your guards are always good ways of finding out just what is occurring with your security as you are not there. During these inspections, be sure to ask your security guards questions about their duties and responsibilities to make sure that they understand their jobs. In reality, we suggest having your security guards audited regularly, formally (i.e. post review ) and (i.e. secret shopped) with a certified security adviser as part of your continuing security program.
Firms like Asymmetric Strategies offer a free service aimed at doing precisely that. Remember, when selecting a security adviser be confident that the adviser is not actually a security guard business. If so, your audit is sure to develop problems with your existing security guard business.